By: Sarah Jones
This past week another social media professional fell victim to the Internet when Houston Rocket's social media manager tweeted this tweet
during Game 5 of the series:
Of course, the tweet has since been deleted but not before things blew up on the Internet and caused problems for social media manager, Chad Shanks, and the Houston Rockets organization. The Rockets immediately tweeted an apology tweet to Mavericks fans and animal activists, who were among the enraged audiences.
The next day Shanks announced his unemployment, issued an apology and stood up for himself using the same platform that got him fired. The content in those tweets can explain to anyone in the business why he was chosen to serve as the social media manager for a high profile organization.
Although the tweet on the Rockets page wasn't really classy, the way he worded the tweets on his personal Twitter is evidence that shows a seasoned social media professional realizing he made a mistake that so many people make. It even happens to people who have been in the industry for years. In my opinion people were too quick to judge Shanks. Looking over the Rockets social media page before and after his firing one can tell when he was let go. The content became tamer, not as light-hearted or fun. It's not how the Rockets social media platforms should be ran. Sports have a young, male, audience. So, the social media content Shanks was creating for the Rockets were perfect for the organization. He incorporated Vine, memes, and witty remarks to engage with his audience.
Also, the tweet wasn't really the most risqué thing that's been tweeted, but because it's the Internet things got blown way out of proportion. The tweet probably would've gotten a few good chuckles between his friends but because he forgot what a big platform he is in charge of he had to suffer the consequences. However, I don't believe this is the end of Chad Shanks' social media career. Since the incident he has made appearances on numerous radio and TV shows including Late Night with Seth Meyers. Overall I just like the way he owned up to it and admitted he made a mistake but stuck to his guns throughout it all.
In an interview with Sporting News he further
explains the reasoning behind the tweet. In it he explains how he made a mistake, and how people don't understand just how difficult it is to work in social media. He talked about knowing your audience and thinking before you tweet. I've never been more impressed by someone who tweeted something classless and then turned it into something classy. The Rockets were too hasty with its decision to fire him and in this case I don't believe the punishment fits the crime. He has such a big following now because of it, all the organization would have to do is have him issue an apology and go on with his career of creating great social media content.